Privacy & Policy

1. Introduction

PharevX Connect is a mobile business application developed and operated by Cyberion Software Solutions Pvt. Ltd. ("Cyberion", "we", "us", or "our").

PharevX Connect provides authorized business users with mobile access to CRM, customer, sales, field activities, tour planning, Daily Call Reports, expenses and other business functions provided through the organization's PharevX platform.

We respect the privacy of users and are committed to protecting information processed through PharevX Connect.

Because PharevX Connect is an enterprise application, the organization that provides access to the application may determine what information is processed and which features are available to each user based on their role and permissions.

2. Information We May Collect or Process

Depending on the features enabled by the organization, PharevX Connect may access, collect or process the following categories of information:

2.1 User and Account Information

• User name
• Email address
• Phone number
• Employee or user identification information
• Organization information
• Login and authentication information
• User role, department and permissions

2.2 Business and Customer Information

This may include information entered or accessed through the organization's PharevX system, such as:

• Customer information
• Customer contact information
• Business and sales information
• Customer visit information
• Sales activities
• Orders or related business information
• Tour plans
• Daily Call Reports
• Business expenses
• Workflow and approval information

The information available to an individual user depends on the user's organization, role and permissions.

2.3 Location Information

Where location-based functionality is enabled by the organization, PharevX Connect may access location information for legitimate business purposes such as:

• Customer visits
• Field activities
• Visit verification
• Geo-fencing
• Location-based business workflows

Location information is used only for the business functionality for which the feature has been enabled. Location access may depend on the permissions granted to the application through the user's device.

2.4 Photos, Documents and Files

Where supported and enabled by the organization, users may upload or access:

• Photographs
• Documents
• Business files
• Supporting documents
• Other files associated with business transactions or activities

Such information is processed for the relevant business functionality.

2.5 Device and Technical Information

PharevX Connect may process limited device and technical information necessary to operate, secure and maintain the application, which may include:

• Device information
• Operating system information
• Application version
• Device configuration information
• Network and connectivity information
• Error and diagnostic information
• Application performance information
• Security-related information

We do not use device information for advertising purposes.

2.6 Push Notification Information

Where push notifications are enabled, PharevX Connect may process information required to deliver notifications to the user's device.

Notifications may be used for:

• Workflow notifications
• Approval notifications
• Business reminders
• Application alerts
• Other business-related notifications

3. How We Use Information

Information processed through PharevX Connect may be used to:

• Authenticate and authorize users
• Provide access to the organization's PharevX services
• Provide CRM and business-management functionality
• Manage customers and customer visits
• Support field activities
• Manage sales activities
• Manage tour plans
• Record Daily Call Reports
• Process and manage business expenses
• Support business workflows and approvals
• Provide notifications and alerts
• Maintain application security
• Prevent unauthorized access and misuse
• Diagnose technical problems
• Monitor and improve application reliability and performance
• Provide technical support
• Comply with applicable legal and regulatory requirements

We do not sell or rent personal information to third parties for advertising purposes.

4. Account Management

PharevX Connect does not allow users to create accounts directly within the mobile application.

User accounts are created and managed by authorized administrators of the organization using the PharevX platform.

Access to PharevX Connect is provided only to authorized users according to the organization's user-management, access-control and security policies.

The organization may determine whether a user's account remains active and what information and functionality the user can access.

5. Location-Based Features

Some PharevX Connect features may require access to device location.

Where enabled, location information may be used for business purposes such as customer visits, field activities and geo-fencing.

Location information is not used for advertising or unrelated purposes.

Users may control location permissions through their device settings. Disabling location permissions may prevent certain location-dependent features from functioning correctly.

6. Sharing and Disclosure of Information

Information processed through PharevX Connect may be accessible to the organization that provides the user with access to the application and to its authorized personnel, based on the user's role and permissions.

Cyberion may use trusted service providers where necessary to operate and support the application. These services may include:

• Application and cloud hosting
• Data storage
• Security services
• Notification services
• Technical support
• Application monitoring
• Diagnostics and error reporting
• Other infrastructure or services required to operate PharevX Connect

Where third-party services are used, information processed by those services may be subject to their applicable terms and privacy practices.

We may also disclose information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to valid legal processes or governmental requests
• Protect the rights, property or security of Cyberion, our users or others
• Detect, prevent or investigate security incidents, fraud or misuse
• Protect the security and integrity of the application and its infrastructure

We do not sell or rent personal information to third parties for advertising purposes.

7. Data Security

Cyberion uses reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse or destruction.

Depending on the applicable system configuration, security measures may include:

• Access controls
• Authentication and authorization mechanisms
• Role-based access restrictions
• Encryption or secure communication technologies
• Secure hosting and infrastructure controls
• Monitoring and diagnostic controls
• Security updates and maintenance

Communication between PharevX Connect and applicable backend services may use secure encryption technologies.

However, no electronic transmission, communication network or storage system can be guaranteed to be completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.

8. Data Retention

Information is retained for as long as reasonably necessary to:

• Provide and operate the services
• Support the organization's business requirements
• Maintain business records
• Meet contractual obligations
• Comply with applicable legal and regulatory requirements
• Maintain security and prevent fraud or misuse
• Resolve disputes and enforce applicable agreements

Because PharevX Connect is an enterprise business application, certain business and transaction records may be retained according to the policies of the organization using PharevX and applicable laws.

Retention periods may therefore vary depending on the type of information, the organization's requirements and applicable legal or regulatory obligations.

9. Data Deletion and Correction Requests

Users who wish to request correction or deletion of personal information should normally contact their organization's authorized administrator or appropriate privacy contact.

Users may also contact Cyberion using the contact information provided in the Contact Us section of this Privacy Policy.

Where Cyberion is responsible for the relevant information, we will review and process valid requests in accordance with applicable law, contractual obligations and the organization's instructions.

Certain information may not be immediately deleted where retention is required or permitted for legitimate purposes, including:

• Legal or regulatory compliance
• Accounting or financial record-keeping
• Security and fraud prevention
• Dispute resolution
• Enforcement of agreements
• Protection of legal rights
• Other legitimate business requirements

Where information must be retained for such purposes, it will be retained only for the period reasonably necessary for the applicable purpose.

10. Children's Privacy

PharevX Connect is an enterprise business application intended for authorized business users and is not designed or intended for children.

We do not knowingly collect personal information from children through PharevX Connect.

If we become aware that personal information from a child has been collected inappropriately, we will take reasonable steps to address the situation in accordance with applicable law.

11. Third-Party Services and SDKs

PharevX Connect may use third-party services, software components or SDKs that are necessary for application functionality, hosting, security, notifications, diagnostics, analytics or other legitimate operational purposes.

Such third-party services may process certain information on behalf of Cyberion or the organization using PharevX.

Where applicable, the handling of information by third-party providers will also be subject to their respective terms and privacy practices.

Cyberion does not authorize third-party service providers to use personal information for purposes inconsistent with the services they provide to PharevX, except where otherwise required or permitted by applicable law.

12. Data Processing by the Organization

PharevX Connect is primarily an enterprise application.

The organization that provides access to PharevX Connect may determine:

• Which users are authorized to use the application
• Which features are enabled
• What business information is processed
• What information each user can access
• How long certain business records are retained
• How business records are managed

Accordingly, users may also need to contact their organization or authorized administrator regarding questions about business information processed through the application.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to PharevX Connect
• Changes to our services
• Changes in data-processing practices
• Changes in third-party services
• Changes in applicable legal or regulatory requirements
• Improvements to our privacy and security practices

When this Privacy Policy is updated, the latest version will be published at the same privacy-policy URL and the Last Updated date will be revised accordingly.

Users are encouraged to periodically review this Privacy Policy for any changes.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or information processed through PharevX Connect, please contact Cyberion Software Solutions Pvt. Ltd.

Users may also contact their organization's authorized administrator regarding information processed through their organization's PharevX system.